Microsoft Dynamics 365 Customer Insights

Reputation is everything in the business world, so managing the presentation of your business processes is essential. In the social age, this also includes word-of-mouth. For this reason, it’s important to keep tabs on your business’ social standing, identifying common themes in comments and conversations and reacting accordingly. The system facilitates this by analyzing your social standing and alerting your Marketing and PR teams when post volume and sentiment changes, allowing your business to get ahead of any potential project risks.

Managing lead inquiries is another key challenge in today’s world. While accuracy is important, quick response times are equally essential, which is why the Microsoft Customer Insights app offers omni-channel engagement, communication avenues and intelligent customer care tools. Give your agents the information they need to respond to inquiries quickly and expand the range of channels across which customers can communicate with your business.

Leverage customer tracking more effectively for your sales team by gathering intelligence, finding leads and building credibility. With customer journey analysis tools, the Microsoft Customer Insights application identifies trends and potential leads for your agents to follow up and automatically collects information about customers and their interactions with your business. In combination with the other tools listed, this can enable your business to improve credibility and reputation, encouraging sales while creating consulting solutions.