Dynamics 365 for Commerce is a cloud-based service with 99.9% uptime, meeting stringent data security and compliance guidelines to ensure the integrity of your business data.
Ecommerce & Retail CRM Software
Your business sells across more channels than ever, in-store, online and on mobile. Every one of those channels holds revenue that’s already within reach.
Manufacturing, metals and distribution leaders who unify those channels turn complexity into a genuine advantage, and Microsoft Dynamics 365 Commerce gives you a clear path to make it happen.
The capabilities you’ll find when you integrate this application into your business operations include:
Dynamics 365 for Commerce is a cloud-based service with 99.9% uptime, meeting stringent data security and compliance guidelines to ensure the integrity of your business data.
The retail management system includes a unified point of sale system that is cloud engineered and designed. Optimized to run on Windows, iOS, Android and Web systems, this POS is a modern solution with a broad range of transactional capabilities, including online and offline usage and integrations with several peripheral devices.
Unify your data across all sales channels with the Microsoft Dynamics 365 Commerce application. This system offers seamless omni-channel inventory management capabilities, allowing you to maintain your inventory at optimal levels.
The system’s merchandising tools enable your company to use a set of product, pricing and promotion management solutions to meet your business’ merchandising needs.
Dynamics 365 for Commerce enables retailers to manage their channels from a central system, improving efficiency, consistency and coherency for business decisions.
Get a 360° view of your customers throughout their shopping journey so you can understand how to engage them better. Through loyalty programs, shopping patterns and wish lists, you can foster brand loyalty while also learning more about your shoppers and improving customer experience.
The Microsoft Dynamics 365 system for Commerce provides advanced business intelligence functions, advancing your data analytics and visualizations. These reports are made available directly at your POS, so your employees can make the most of the data in real time.
With greater functionality and more business intelligence, your employees are able to interact with your customers and the system with a greater level of understanding to exceed customer expectations. System administrators can determine what data to parcel out and set system access levels to keep data safe, while still providing productive, personalized experiences for employees.
Data spread across separate systems creates gaps between what your dashboard reports and what your staff and customers experience day to day. When a distributor’s website shows the same inventory that is actually on the shelf, that reliability is what turns a first order into a repeat account. With the right platform, you can automatically close those gaps, freeing your people to compete on service rather than spreadsheets.
That’s why we implement Dynamics 365 Commerce to merge your digital storefront, in-store point-of-sale operations and back-office systems into a single omnichannel retail platform, replacing manual reconciliation with pricing and customer records that stay consistent no matter where a sale happens. With this strategy, you get a faster path from transaction to insight and a business that runs on what is actually happening right now.
A unified commerce solution in Dynamics 365 embeds artificial intelligence (AI) throughout the platform, and four capabilities in particular deliver measurable results for your business:
As a certified implementation partner with Microsoft and an independent software vendor with more than 30 years of enterprise resource planning expertise, we bring proven implementation methodology to every Dynamics 365 Commerce project. Microsoft has recognized our team with its customer service competency award and named us to its President’s Club, meaningful distinctions for an implementation partner.
Where larger firms offer a standardized package, we tailor every engagement to your operation and support it with full consulting and technical knowledge from strategy through go-live. Our specialization runs deep, spanning our solutions for multiple industries, like our competence in the metals industry, our position as experts in manufacturing and our work as specialists in distribution, so the plan we build reflects your business from day one and pays off faster.
Dynamics 365 Commerce provides a complete commerce solution including modern point of sale (POS) systems, omni-channel capabilities, merchandising tools, and inventory management. The cloud-based platform offers 99.9% uptime with stringent security and compliance standards to protect customer and business data. It includes business intelligence tools that provide real-time insights into sales, inventory, and customer behavior. The system empowers employees with access to customer information, inventory data, and scheduling tools to deliver exceptional service across all channels.
Omni-channel commerce enables customers to shop seamlessly across multiple channels—online, mobile, in-store, and social with a consistent experience and unified inventory. Dynamics 365 Commerce supports omni-channel operations by synchronizing inventory, pricing, and customer data across all channels in real-time. Customers can browse online and purchase in-store, or vice versa, without friction. Retailers gain visibility into inventory across all locations, enabling fulfillment flexibility like buy-online-pickup-in-store (BOPIS) and ship-from-store capabilities.
Dynamics 365 Commerce includes a modern, cloud-connected POS system that enables fast, flexible checkout across physical stores, pop-ups, and mobile devices. The system manages real-time inventory across all locations, preventing overselling and enabling accurate stock visibility. Automatic inventory synchronization ensures consistency between online and offline channels. The POS integrates with backend systems for seamless order management, returns, and customer loyalty programs, reducing manual processes and improving transaction speed.
Dynamics 365 Commerce uses customer data and behavioral insights to enable personalized product recommendations, targeted promotions, and customized shopping experiences across channels. The system captures and analyzes customer purchasing patterns, preferences, and engagement to inform merchandising and marketing decisions. Real-time business intelligence dashboards provide visibility into sales performance, inventory health, customer trends, and operational metrics. This data-driven approach helps retailers optimize pricing, inventory allocation, and marketing spend for improved profitability.