Dynamics 365 for Commerce is a cloud-based service with 99.9% uptime, meeting stringent data security and compliance guidelines to ensure the integrity of your business data.
Ecommerce & Retail CRM Software
Microsoft Dynamics 365 for Commerce is a complete commerce solution for organizations, offering sales, intelligence and productivity solutions for retailers of all sizes. From merchandising and inventory to point of sale, the Commerce solutions application provides comprehensive support for a more effective customer experience and invaluable customer insights.
The capabilities you’ll find when you integrate this application into your business operations include:
Dynamics 365 for Commerce is a cloud-based service with 99.9% uptime, meeting stringent data security and compliance guidelines to ensure the integrity of your business data.
The retail management system includes a unified point of sale system that is cloud engineered and designed. Optimized to run on Windows, iOS, Android and Web systems, this POS is a modern solution with a broad range of transactional capabilities, including online and offline usage and integrations with several peripheral devices.
Unify your data across all sales channels with the Microsoft Dynamics 365 Commerce application. This system offers seamless omni-channel inventory management capabilities, allowing you to maintain your inventory at optimal levels.
The system’s merchandising tools enable your company to use a set of product, pricing and promotion management solutions to meet your business’ merchandising needs.
Dynamics 365 for Commerce enables retailers to manage their channels from a central system, improving efficiency, consistency and coherency for business decisions.
Get a 360° view of your customers throughout their shopping journey so you can understand how to engage them better. Through loyalty programs, shopping patterns and wish lists, you can foster brand loyalty while also learning more about your shoppers and improving customer experience.
The Microsoft Dynamics 365 system for Commerce provides advanced business intelligence functions, advancing your data analytics and visualizations. These reports are made available directly at your POS, so your employees can make the most of the data in real time.
With greater functionality and more business intelligence, your employees are able to interact with your customers and the system with a greater level of understanding to exceed customer expectations. System administrators can determine what data to parcel out and set system access levels to keep data safe, while still providing productive, personalized experiences for employees.
Dynamics 365 Commerce provides a complete commerce solution including modern point of sale (POS) systems, omni-channel capabilities, merchandising tools, and inventory management. The cloud-based platform offers 99.9% uptime with stringent security and compliance standards to protect customer and business data. It includes business intelligence tools that provide real-time insights into sales, inventory, and customer behavior. The system empowers employees with access to customer information, inventory data, and scheduling tools to deliver exceptional service across all channels.
Omni-channel commerce enables customers to shop seamlessly across multiple channels—online, mobile, in-store, and social with a consistent experience and unified inventory. Dynamics 365 Commerce supports omni-channel operations by synchronizing inventory, pricing, and customer data across all channels in real-time. Customers can browse online and purchase in-store, or vice versa, without friction. Retailers gain visibility into inventory across all locations, enabling fulfillment flexibility like buy-online-pickup-in-store (BOPIS) and ship-from-store capabilities.
Dynamics 365 Commerce includes a modern, cloud-connected POS system that enables fast, flexible checkout across physical stores, pop-ups, and mobile devices. The system manages real-time inventory across all locations, preventing overselling and enabling accurate stock visibility. Automatic inventory synchronization ensures consistency between online and offline channels. The POS integrates with backend systems for seamless order management, returns, and customer loyalty programs, reducing manual processes and improving transaction speed.
Dynamics 365 Commerce uses customer data and behavioral insights to enable personalized product recommendations, targeted promotions, and customized shopping experiences across channels. The system captures and analyzes customer purchasing patterns, preferences, and engagement to inform merchandising and marketing decisions. Real-time business intelligence dashboards provide visibility into sales performance, inventory health, customer trends, and operational metrics. This data-driven approach helps retailers optimize pricing, inventory allocation, and marketing spend for improved profitability.