Microsoft Dynamics 365 Customer Insights

masthead-innerpage-pattern-left masthead-innerpage-pattern-right

Real Time Marketing Insights

Microsoft Dynamics 365 Solutions for Customer Insights

Microsoft Dynamics 365 offers a customer journey analytics software, which helps your business harness the incredible powers of real time marketing. By leveraging social media, your sales teams, customer service representatives and marketing personnel can gather crucial insights to build your organization’s reputation and connect more closely with customers. From business intelligence to marketing efforts, Customer Insights can give you a competitive advantage.

Contact Us Today!

Depositphotos_19022547_m-2015-768x490-1
business-bg-right

Key Features of Dynamics 365 for Customer Insights

The key capabilities you’ll have with this system include:

Give your organization, and everyone in it, the ability to make the most of marketing initiatives. With easy set ups and user-friendly role configuration, anyone can see customer data and trends and truly hear what your customers are saying about your business. The system even makes sentiment analysis and lead development easier, with automatic sentiment tags and intent identification software that spots the themes in customer comments and allows your business to react quickly and appropriately.

Reputation is everything in the business world, so managing the presentation of your business processes is essential. In the social age, this also includes word-of-mouth. For this reason, it’s important to keep tabs on your business’ social standing, identifying common themes in comments and conversations and reacting accordingly. The system facilitates this by analyzing your social standing and alerting your Marketing and PR teams when post volume and sentiment changes, allowing your business to get ahead of any potential project risks.

Managing lead inquiries is another key challenge in today’s world. While accuracy is important, quick response times are equally essential, which is why the Microsoft Customer Insights app offers omni-channel engagement, communication avenues and intelligent customer care tools. Give your agents the information they need to respond to inquiries quickly and expand the range of channels across which customers can communicate with your business.

Leverage customer tracking more effectively for your sales team by gathering intelligence, finding leads and building credibility. With customer journey analysis tools, the Microsoft Customer Insights application identifies trends and potential leads for your agents to follow up and automatically collects information about customers and their interactions with your business. In combination with the other tools listed, this can enable your business to improve credibility and reputation, encouraging sales while creating consulting solutions.

Dynamics 365 for Customer Insights Key Benefits

These functions have helped businesses of all industries and sizes realize incredible benefits. With this customer analytics system, your business can:

icon-handshake-white-v01

Connect With Customers:

Meet and engage with customers on nearly any channel, from social media to website chat spaces and forums.

icon-employees-white-v01

Empower Your Organization:

With a centralized analytics system, employees from any department can provide a unified voice for your organization while collecting the information they need to improve productivity.

icon-stars-white-v01

Create Real Results:

Marketing is more than likes and shares — it’s actionable data. Use the business intelligence tools in the Microsoft Dynamics 365 system to visualize data and develop action plans to improve your business outcomes.

GettyImages-1502135507-min
left-bg
Contact Winfosoft

Schedule A Dynamics 365 Customer Insights Demo

Make the most of your Microsoft Dynamics 365 for Customer Insights. Partner with Winfosoft today to realize the full potential of this incredible customer engagement system.

Winfosoft is a Microsoft ERP Gold Certified Partner, meaning that we are approved by Microsoft to provide support services for their system. Our team has years of experience in ERP and Cloud Services, which we use to help our customers make the most of their Microsoft Dynamics 365 system. We’ll help you with your system’s Microsoft Dynamic 365 implementation and get started working with it, so you can get back to doing what you do best.

For more information, please visit our Contact Us page or call us at (888) 423-1844.

Learn More